derekh1965
DAFNE Graduate
NHS Lothian
94 posts
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Is there no access to the course Handbook?
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Warwick
DAFNE Graduate
Diabetes Australia-Vic, Melbourne, Victoria
425 posts
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As a graduate, you should be able to access the DAFNE Course Handbook under the DAFNE Tools drop down menu above.
I can access it, but I'm aware that the UK and Australian handbooks differ, so I can't say with certainty that you would be able to see the UK one. Perhaps someone else who is a UK graduate can confirm that it is still available
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derekh1965
DAFNE Graduate
NHS Lothian
94 posts
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Thanks for you reply,
When I click on the DAFNE Course Handbook menu a page opens, and when clicking on DAFNE and 5X1 Course Handbook this opens a blank page.
I am in the UK
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Charles R
DAFNE Graduate
Kingston Hospital NHS Foundation Trust
4 posts
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derekh1965 said: Thanks for you reply,
When I click on the DAFNE Course Handbook menu a page opens, and when clicking on DAFNE and 5X1 Course Handbook this opens a blank page.
I am in the UK
I'm in the UK, and when I take the route you took to open the DAFNE and 5X1 Course Handbook it opens for me. However, being a 272 page pdf document it does take a while to download, so it may be your internet connection letting you down. I hope this helps.
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marke
Site Administrator
South East Kent PCT
686 posts
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Hi, Sorry for the delayed reply. Its an issue with the program we used to display the handbook which is from Adobe. You should be able to fix it on a browser by going into its settings and deleting the cached data for our site.
In Firefox go to the 3 bars in the top right and select 'settings' . Then 'Privacy & Security' , followed 'Manage Data' in the 'Cookies and Site Data section. In the search box at the top enter 'dafneonline' , the list below will change to just our site. Select the line and then click 'remove selected' then 'save data'. Now then you try to display it , it will hopefully work. If not refresh the page again.
In Edge go to the 3 dots in the top right and select 'settings' . Then 'Cookies and Site Permissions', followed by 'Manage and Cookies and Site Data' . Next select 'See all cookies and site data' and in the search box at the top enter 'dafneonline' , the list below will change to just our site. Now click on 'Remove all shown'. In the pop-up window that appears select 'clear'. Now then you try to display it , it will hopefully work. If not refresh the page again.
Chrome will be similar to Edge.
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derekh1965
DAFNE Graduate
NHS Lothian
94 posts
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Hi Marke Thanks for your reply Unfortunately that still didn't work. here is a copy of the link I am taken to which shows a blank page, https://www.dafneonline.co.uk/hbook_topics/viewhbMDI?region=UK20 refreshed a few times
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marke
Site Administrator
South East Kent PCT
686 posts
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Hi, Can you confirm the browser you are using on what device and what OS version you have. It's hard to test every combination of browser/device/OS but we can try if we know what they are. It maybe that there is another fix for your particular combination.
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suzanneh
DAFNE Graduate
Oxford University Hospitals NHS Foundation Trust
1 post
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Hi,
I am also experiencing this problem on both Chrome and Firefox after clearing cache cookies. Is there a way of being emailed the coursebook via wetransfer or another site at all? Thank you very much.
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marke
Site Administrator
South East Kent PCT
686 posts
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Hi, Sorry no we are not allowed to provide copies of the handbook as part of our agreement with the DAFNE Programme Team, we can only provide access to a copy that cannot be downloaded or printed.
Can you check in firefox under the site data again, when you filter to dafneonline.co.uk , you should have 4 cookies and mine has 4.6Kb of storage. When I clear the data, I always save and then restart the browser to ensure it has nothing still hanging around. I then open the handbook and it works everytime.
Regards
MarkE
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