Faulty Novopens

14 posts, 11 contributors

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Justinjroberts DAFNE Graduate
London North West University Healthcare NHS Trust
9 posts

I was out Saturday afternoon and when I went to take my insulin the Novopen failed to work correctly. I was able to dial up but not depress the plunger and take my insulin dose. As a result I had to rush home a get a replacement pen. Has anyone else had a similar problem and what do you normally do in such a case.

Unfortunately my blood glucose levels were very high so I had no choice but to go home to take a dose to get things back to normal. I think the pen may have been faulty at breakfast and may not have given me the correct breakfast dose as there was no other explanation for my high lunch time levels. If it had been normal I would have just skipped lunch.

glen4 DAFNE Graduate
Somerset NHS Foundation Trust
46 posts

The advice there is to have a couple of spare pens at your disposal! Before injecting dial up 2 units & depress! Checking for any faults! Cool

HelenP DAFNE Graduate
Queensland Diabetes Centre, Brisbane, QLD
218 posts

Had a similar issue once and was able to get a syringe from a pharmacy and then dismantle the pen and use the insulin by syringe. From memory it was OK.
Helen

jackiemckenzie DAFNE Graduate
Northamptonshire Healthcare NHS Foundation Trust
3 posts

same happened to me with novo pen 4 I was recently diagnoised and was out of town staying with my daughter. Her surgery was very good and got me another presciption. I sent my pen back to novo disk and they sent me a replacement. I now have several spare dotted around
Rolling Eyes

Justinjroberts said:
I was out Saturday afternoon and when I went to take my insulin the Novopen failed to work correctly. I was able to dial up but not depress the plunger and take my insulin dose. As a result I had to rush home a get a replacement pen. Has anyone else had a similar problem and what do you normally do in such a case.

Unfortunately my blood glucose levels were very high so I had no choice but to go home to take a dose to get things back to normal. I think the pen may have been faulty at breakfast and may not have given me the correct breakfast dose as there was no other explanation for my high lunch time levels. If it had been normal I would have just skipped lunch.

HelenH DAFNE Graduate
Northumbria Healthcare Trust
9 posts

Happened a few times to me - usually after a change of cartridge. Plunger had been stuck so didn't depress rubber stopper - always double check now.

Phil Maskell DAFNE Graduate
Nottingham University Hospitals NHS Trust
194 posts

I've had this, but I've also had a cartridge fail, the plunger went down, but I knew none (or very little) insulin had gone in as the rest had come out the sides of the cartridge due to a small crack.

I too wasn't prepared, was working in London, living in Nottingham, had to go all day at work with little or no insulin and use a new cartridge when got home. I only keep a spare cartridge with me on a daily basis if I'm nearly out as I don't want them out of the fridge too long.

Do other people carry spares? Is it ok out of the fridge? Suppose it must be, once in my pen its out for a few days.

wigworld DAFNE Graduate
Hull University Teaching Hospitals NHS Trust
19 posts

Insulin should be OK at room temperature for 30 days. I've never had a problem with my Novopen not working - my problem is forgetting to take it out with me! Confused

wigworld DAFNE Graduate
Hull University Teaching Hospitals NHS Trust
19 posts

Insulin should be OK at room temperature for 30 days. I've never had a problem with my Novopen not working - my problem is forgetting to take it out with me! Confused

Linda flash DAFNE Graduate
North Lincolnshire and Goole NHS Foundation Trust
13 posts

HelenP said:
Had a similar issue once and was able to get a syringe from a pharmacy and then dismantle the pen and use the insulin by syringe. From memory it was OK.
Helen



Good idea!
My flex pen failed on me so I changed to the Novo 4 cartridges and had no problem since Smile

Linda flash DAFNE Graduate
North Lincolnshire and Goole NHS Foundation Trust
13 posts

HelenP said:
Had a similar issue once and was able to get a syringe from a pharmacy and then dismantle the pen and use the insulin by syringe. From memory it was OK.
Helen



Good idea!
My flex pen failed on me so I changed to the Novo 4 cartridges and had no problem since Smile