Pat on the back for Lilly

Returned two Humapen Memoir pens to Lilly for investigation of failures and received their written report on both.
Old pen battery was failing - which I knew about.
New pen, which I had requested from Lilly as a replacement for the unreliable old pen, had been sent out from the factory without completing it's memory reader test. This led to the screen being blank when I first tried to use it as it had been left in the wrong mode for normal use.
So a big pat on the back for Lilly who admitted a manufacturing error.
Their service provision has always been first class. I can't praise them highly enough.
What a great team
Regards
Garry

Are they still making these pens I would like one. I had one two years ago when it went wrong I was told they were not replacing them.

May have been at the time that they were in the process of bringing in the updated pen Lynda_2.
It looks the same but is supposed to be more reliable with better battery life.
They brought out the new pen last year and if you have already used the pen, replacement is available direct from Lilly - call 0800 783 6764 and they should be able to help. I think they requested my old pen serial number which can be found on the stem - wind the pen out to the full 60u dose and read the LOT number.

Regards
Garry

Thanks for the info Gary Regards Lynda

Garry said:
May have been at the time that they were in the process of bringing in the updated pen Lynda_2.
It looks the same but is supposed to be more reliable with better battery life.
They brought out the new pen last year and if you have already used the pen, replacement is available direct from Lilly - call 0800 783 6764 and they should be able to help. I think they requested my old pen serial number which can be found on the stem - wind the pen out to the full 60u dose and read the LOT number.

Regards
Garry